b'ENGAGE 2023 | EARNED TRUSTHow Can Companies Improve This?Wecantgrowifwedontknow.Althoughitcanbedishearteningtoreceivenegativefeedback,feedbackis essential,evenatthehighestlevelsofthecompany.Setasidetimeforregularcheck-instogainagreater understanding of how people are feeling. These shouldnt be formal, but rather informal opportunities for employees to share their thoughts. It may be instinctual to become defensive during these conversations, so prepare yourself forthataheadoftime.Insteadofjumpingondefense,exercisesilencetotakeineverythingthatssaid.Once information is fully shared, ask for thoughts and suggestions for improvement. And most importantly, walk away and take action on what youve learned. Live by your Core Values. Remember, your Core Values describe how your team treats each other, works together, communicates, and completes assigned duties. Demonstrating them in all that you do is one of the strongest ways to build trust and promote follow through across your organization. Holdyourselfaccountabletothesameexpectationsyouhaveforothers.Accountabilitycanfallundertwo categories: the things we do and the things we do not do. Its easy to hold yourself accountable and celebrate what youve accomplished, but do you hold yourself accountable to the things youve put on the back burner? George Washington Carver said, Ninety-nine percent of all failures come from people who have a habit of making excuses. Instead of playing the blame game or pointing fingers, be honest and vulnerable about your shortcomings, and share your plan to prevent those same shortcomings moving forward.43'